How to determine what is causing the problem after you do a clean boot You might need to contact the program manufacturer for more specific support. If the program still doesn't run as expected, this issue is not caused by application or service interference. How to determine what is causing the issue by performing a clean boot If the program runs correctly, this issue is caused by application or service interference. You can find out which application or service is causing the issue. Then, do one of the following, as appropriate for your situation: Install, uninstall, or run an applicationĪfter you restart the computer, you'll have a clean boot environment. Reset the computer to start normally after clean boot troubleshooting and resume functionality. Your computer might temporarily lose some functionality while in a clean boot environment. Follow troubleshooting steps to install, uninstall, or run your application. When you restart the computer, it will be in a clean boot environment. On the Startup tab of System Configuration, select OK.

(Keep track of which items have been Disabled. On the Startup tab in Task Manager, for each Enabled startup item, select the item and then select Disable. On the Startup tab of System Configuration, select Open Task Manager.

On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all. Using the System Configuration utility might make the computer unusable. Only use the System Configuration utility to change the advanced boot options on the computer with guidance from a Microsoft support engineer. Important: If the computer is connected to a network, network policy settings might prevent you from following these steps.

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